FAQ
ABOUT US
QUEENNY USA is a small gel polish business that offers the only 11free gel polish that is also vegan, cruelty-free, and non-toxic. We offer a large array of korean gel polishes in many different colors and finishes while continuously working on new collections to release!
QUEENNY USA is located in Queens, New York.
QUEENNY USA offers gel polishes in many different colors and finishes that are vegan, cruelty-free, nontoxic, and 11free
We are always working on our next collection and will make announcements approaching launch day!
In order to receive emails regarding new launches, sign up for our newsletter on our website QUEENNYUSA.com and stay connected with us on our Instagram @queenny_usa
MY ACCOUNT
No, we do not require you to have an account with us at the moment. However, we recommend making an account with your information so that we can stay in contact with you regarding your order.
To make an account on QUEENNYUSA.com, you will need to put in your email address and create a password.
No need to worry! In the case you forget your password or have any other issues with your account, we are always available at info@queennyusa.com or contact us here.
By having an account with us, you will be able to receive order confirmations, shipping updates, promotion codes, and any other special news we have for you!
APPLICATION
Yes, you will need a UV or LED lamp in order to use any QUEENNY USA gel products.
We recommend that you apply 1-2 coats with cures in between, depending on how opaque you want the color to be.
Yes, you can create any type of nail art with QUEENNY USA gel products. The only limitation is your imagination!
Yes, you will need to use a base coat and top coat for the best QUEENNY gel application. We recommend our Jang Su Base and NonWipe Top Coat. Purchase them together at a discount here.
QUEENNY gel will stay on your nails for at least 2-3 weeks of wear, if applied correctly.
QUEENNY gel products can be removed by filing down the shiny layer and then soaking it in acetone or by filing it off completely.
SAFETY & INGREDIENTS
Yes! All QUEENNY USA products are vegan and cruelty-free.
Never! We do not test on animals. All of our products are vegan and cruelty-free
Nontoxic indicates that the product is 3free which means that it does not contain formaldehyde, toluene, and dibutyl phthalate. All of QUEENNY USA products are nontoxic and 11free.
11-free means that the product is made without the top 11 toxic substances found in other nail polishes.
QUEENNY USA products do not contain the following: Toluene, Formaldehyde, Dibutyl Phthalate (DBP), Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, Methylisothiazolinone (MIT), Parabens,Gluten Optical Brighteners, and any Animal Derived Ingredients.
SHIPPING & RETURNS
QUEENNY USA has a no returns or exchanges policy once a purchase is made. However, if there is an issue with your order, please reach out to us at help@queennyusa.com so we can do our best to help you resolve it!
No, you cannot make an exchange once a purchase is made at QUEENNY USA. However, if there is an issue with your order, please reach out to us at help@queennyusa.com so we can do our best to help you resolve it!
Standard shipping orders are sent via USPS Priority Mail and will take about 3-4 business days, including processing time. Express shipping will take 1-2 business days, including processing time. Standard domestic shipping is free with orders over $75.0
If you made a mistake on your order and would like to fix it, please contact us at help@queennyusa.com so that we can help you fix it.